The strength of usability: An attempt to measure transfer of training

The training of end-users has become one of the most wide spread methods for companies to support the use of software in an effective and efficient manner. In order to assess whether knowledge acquired through training is transferred and utilized in the work situation, evaluations beyond knowledge tests need to be used. It is proposed that subjectively perceived usability may be a way of evaluating transfer of training. Although not equivalent to transfer of training, it is shown that subjectively perceived usability is one way of evaluating the transfer and utilization of knowledge acquired in training to a work-situation.